tk10 Privacy Policy

1 About tk10 and This Policy

tk10 operates as an online gaming platform serving players in the Philippines. As the operator of this platform, tk10 is the data controller responsible for the personal information collected through the website and mobile application.

This Privacy Policy covers all personal data collected when you visit the tk10 website, register an account, complete KYC verification, make deposits or withdrawals, participate in games or sports betting, contact customer support, or interact with any promotional feature on the platform.

If you have questions about anything in this policy, you can reach us at [email protected] (plain text — not a link). We will respond to privacy-related queries within a reasonable timeframe.

2 Information We Collect

tk10 collects personal information in the following categories:

Registration and Identity Data

When you create an account, we collect your full legal name, date of birth, email address, mobile number, and your chosen username. This information is used to set up your account, verify your identity, and communicate with you about your account activity.

KYC Verification Documents

To comply with identity verification requirements and to process withdrawals, tk10 collects copies of government-issued identification. Accepted Philippine IDs include the PhilSys National ID, passport, driver's licence, UMID, and SSS card. These documents are processed securely and used solely for identity verification purposes.

Financial Transaction Data

We record details of all deposits and withdrawals processed through your tk10 wallet. This includes transaction amounts in Philippine Peso, timestamps, payment channel identifiers (such as your GCash or Maya reference numbers or bank account details as provided), and transaction status. Credit card and cryptocurrency transaction data is not collected because these payment methods are not supported on tk10.

Gaming and Betting Activity

tk10 logs your gameplay and betting history, including games accessed, bet amounts, outcomes, session durations, and balances. This data is used for account management, dispute resolution, responsible gaming monitoring, and improving platform features.

Device and Technical Data

When you access tk10 via browser or the mobile app, we automatically collect your IP address, browser type and version, operating system, device identifiers, and session timestamps. This data helps us maintain platform security, detect suspicious activity, and troubleshoot technical issues.

Communications Data

If you contact our support team via live chat or email, we retain records of that correspondence. These records are used to resolve your query and to improve the quality of our support service.

3 How We Use Your Information

The personal data tk10 holds about you is used for the following purposes:

Purpose	Data Used
Account registration and management	Name, email, mobile number, date of birth
KYC identity verification	Government-issued ID documents
Processing deposits and withdrawals in PHP	Financial transaction data, payment channel details
Delivering games and betting services	Gaming activity, session data
Account security and fraud prevention	Device data, IP address, login history
Customer support	Communications data, account records
Responsible gaming monitoring	Gaming activity, session durations, betting history
Legal and regulatory compliance	All categories as required
Platform improvement and analytics	Anonymised or aggregated usage data

tk10 does not use your personal data for unsolicited third-party marketing. Platform-related promotional communications from tk10 itself — such as bonus notifications and promotion updates — are sent only to players who have not opted out of such communications in their account settings.

4 Data Sharing and Third Parties

tk10 does not sell, rent, or trade your personal data to any third party. Data is shared with third parties only in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, your transaction data is shared with the relevant payment provider — such as GCash, Maya, or your Philippine bank — solely to complete the transaction.
• KYC and identity verification services: Where third-party verification tools are used to process government ID checks, your identity documents are shared with those providers under strict confidentiality agreements.
• Game content providers: When you play a game supplied by a third-party game studio, your session data may be shared with that provider to operate the game correctly and to verify game outcomes.
• Legal and regulatory authorities: tk10 may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required by applicable Philippine law or a valid legal order.
• Fraud and security services: Anonymised or aggregated data may be shared with security services to detect and prevent fraud, multi-accounting, and other prohibited conduct.

Any third party that receives your data as described above is contractually required to handle it securely and to use it only for the specific purpose for which it was shared.

5 Data Security

tk10 implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption on all data transmitted between your device and our servers
• OTP-based two-factor authentication for account login and withdrawal requests
• Restricted staff access — only personnel with a legitimate operational need can access personal data
• Secure data storage with access controls and audit logging
• Regular security reviews to identify and address vulnerabilities

6 Data Retention

tk10 retains your personal data for as long as your account is active and for a period thereafter as required for legal, regulatory, or operational purposes. Specifically:

• Account registration and KYC data is retained for the duration of your account and for a minimum period after closure as required by applicable regulations.
• Financial transaction records are retained for the period required by Philippine financial record-keeping obligations.
• Gaming and betting activity logs are retained for a minimum period to support dispute resolution and responsible gaming monitoring.
• Customer support communications are retained for a reasonable period after the query is resolved.

When data is no longer required for any of the purposes described above, it is securely deleted or anonymised.

7 Cookies and Tracking Technologies

tk10 uses cookies and similar technologies on the website and mobile platform. Cookies are small data files stored on your device that help the platform function correctly and allow us to understand how it is being used.

Types of Cookies We Use

• Essential cookies: Required for the platform to operate. These keep you logged in during your session, maintain your wallet state, and enable navigation. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited, how long sessions last, and where users encounter issues. This data is processed in aggregated form and does not identify you individually.
• Security cookies: Used to detect suspicious activity, manage session integrity, and support our fraud prevention systems.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how some features of the tk10 platform work during your session.

8 Your Privacy Rights

As a player based in the Philippines, you have the following rights in relation to your personal data held by tk10:

• Right of access: You can request a copy of the personal data tk10 holds about you.
• Right to correction: If any personal data we hold is inaccurate or incomplete, you can request that it be corrected. Some corrections may require re-verification of your identity documents.
• Right to deletion: You can request that your personal data be deleted. This right is subject to our legal retention obligations — data required by law or needed for unresolved financial transactions cannot be deleted on request.
• Right to object: You can object to the use of your data for communications purposes by updating your notification preferences in your account settings.
• Right to data portability: You can request a structured, machine-readable copy of personal data you have provided to tk10.

To exercise any of these rights, contact our support team at [email protected] (plain text — not a link) with your account details and a description of your request. We will respond within a reasonable period and may need to verify your identity before processing your request.

9 Mobile App and Device Permissions

The tk10 mobile app, available for download from the official source on the Download page, requests only the permissions it needs to operate. Here is what the app requests and why:

• Camera: Used only when you initiate a KYC document upload. The app does not access your camera at any other time.
• Storage access: Required to allow you to upload KYC documents from your device's photo library.
• Internet access: Required for all platform functions including games, wallet, and account access.

The app does not request location data, microphone access, or access to your contacts. If you download tk10 from an unofficial source and that version requests additional permissions, do not proceed — download only from the official link on our Download page.

10 Changes to This Privacy Policy

tk10 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or feedback from players. When material changes are made, we will notify registered players via a platform notification or by email to the address on file.

The most current version of this Privacy Policy is always available on this page at tk10.uk/privacy-policy. Continued use of the platform after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

11 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to how tk10 handles your personal data, please get in touch with our support team:

• Email: [email protected] (plain text — not a link)
• Live chat: Available 24/7 from within the tk10 platform after logging in

For questions about your account, responsible gaming tools, or platform features, you can also check the FAQ page or visit the Responsible Gaming section.